Discussion topic: Netflix app downgraded

This message was authored by LL9 This message was authored by: LL9

Netflix app downgraded

i have Netflix in my sky account. Last year the app updated snd was much easier to use. For some reason my app has reverted back to the Old app and I cannot figure out how to update it back to the new app version. I have tried refreshing the app. I have tried signing out and signing back in and nothing works. My children still have the new version in their rooms on the other devices, but on the main TV, it’s now reverted back to the old app. Netflix say sky should do it 


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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Netflix app downgraded

Posted by a Sky employee

Hi there @LL9 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by David+IanRobinson This message was authored by: David+IanRobinson

Re: Netflix app downgraded

I have the same issue and can't update to the latest app on main sky Q box.  Please advise how to address


Topic Author
This message was authored by LL9 This message was authored by: LL9

Re: Netflix app downgraded

Sky have said it's up to Netflix as to the app type they use. Netflix has said it's down to Sky!! 


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