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Discussion topic: Returned equipment

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This message was authored by Joblair88 This message was authored by: Joblair88

Returned equipment

I sent back my sky Q box and now I am being charged for it on my bill this month. What is the point of returning it if you charge me for it anyway 

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This message was authored by oldfella This message was authored by: oldfella

Re: Returned equipment

Posted by a Superuser, not a Sky employee. Find out more

@Joblair88 wrote:

I sent back my sky Q box and now I am being charged for it on my bill this month. What is the point of returning it if you charge me for it anyway 


Hi @Joblair88 

Assume you have kept proof of return?

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home

This message was authored by bemak187 This message was authored by: bemak187

Re: Returned equipment

@Joblair88Sky's returns system is a joke.  It is a well known and on going issue.  If I remember correctly I was able to resolve it on chat when I had the issue, they asked me to send proof of postage which I had kept.  I cant remember if it was an email address or a link in the chat where they asked me to upload it.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned equipment

Posted by a Superuser, not a Sky employee. Find out more

@Joblair88 
Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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