@suebh wrote:
Does anyone still have issues with Netflix and Sky Q? Only happens on the main box. Minis are fine. It's the usual red circle and doesn't load. Sometimes and error pops up . Sometimes the reset works and other times it doesn't. There is obviously a bug with the app integration. Netflix works on all TVs if you don't access through Sky. Are Sky looking into this does anyone's know?
Hi @suebh
Not a general issue and therefore not a bug that Sky would be looking into.
When you say a reset sometimes works is this just a reboot you are doing.
If so try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
