Netflix add on

[yatesstace]

Hi I need help.

I've never had Netflix through sky. Just use my brothers account on sky Q now and again, but since I seen the Netflix new rules he is being awkward about letting me watch his etc etc . So I have just added on Netflix to my sky Q box and have no idea how to access it. It says I already have sky linked although I don't understand because my sky email has never been used for this. Please help am I missing something 

[oldfella]

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@yatesstace wrote:

Hi I need help.

I've never had Netflix through sky. Just use my brothers account on sky Q now and again, but since I seen the Netflix new rules he is being awkward about letting me watch his etc etc . So I have just added on Netflix to my sky Q box and have no idea how to access it. It says I already have sky linked although I don't understand because my sky email has never been used for this. Please help am I missing something 

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Hi @yatesstace 

If you have been using your Brothers Netflix and still signed in on your Q box with his details you need to log out of your Q box Netflix.

See help for Activation.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

[yatesstace]

Hiya

yeah all signed out of his and he has confirmed on his end that he's unlinked my tv? Sorry i am bad at this stuff 

[oldfella]

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@yatesstace wrote:

Hiya

yeah all signed out of his and he has confirmed on his end that he's unlinked my tv? Sorry i am bad at this stuff 

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Did you see the help link @yatesstace 

[yatesstace]

Yeah, trying to make sense of it now but not getting anywhere 

[Chodley]

Sky customer services have to unlink your brother's netflix account from your sky account. You can't just logout, it's something in their database that only they can change. Clumsy.

[oldfella]

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@yatesstace wrote:

Yeah, trying to make sense of it now but not getting anywhere 

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H @yatesstace 

1. Press Home on your Sky Q remote then scroll to On Demand
2. Scroll to Netflix and select any Netflix show
3. Follow the on-screen instructions

For more information about Netflix with Sky Q, visit our Netflix FAQs page.

[yatesstace]

@Chodley This seems about right, I have followed all of @oldfella advice and wasn't getting anywhere, everything is logged out. Just a pain as have to phone them tomorrow now and explain it all again

[oldfella]

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@yatesstace wrote:

@Chodley This seems about right, I have followed all of @oldfella advice and wasn't getting anywhere, everything is logged out. Just a pain as have to phone them tomorrow now and explain it all again

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Hi @yatesstace 

I thought you said your Brother has already  unlinked his account from your Q box?

[yatesstace]

No sorry, he has only 'blocked access' according to him on his end. It is awkward as we aren't on best of terms

[Chodley]

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@oldfella wrote:

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@yatesstace wrote:

@Chodley This seems about right, I have followed all of @oldfella advice and wasn't getting anywhere, everything is logged out. Just a pain as have to phone them tomorrow now and explain it all again

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Hi @yatesstace 

I thought you said your Brother has already  unlinked his account from your Q box?

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He probably booted the box off but that doesn't affect the account link. Only the Sky account owner can do that, via Sky customer services. I'll escalate this in case the online team here can do it.

[yatesstace]

Would just like to add a note on confirming that absolutely nothing has been done regarding this. Got someone on the phone this morning who seemed to understand and arranged a call back that never came...now I have phoned back and no one over the phone seemed to understand what needed to be done, I have therefore gave up and I am not adding Netflix now. A complete joke @Chodley @oldfella 

[Chodley]

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@yatesstace wrote:

Would just like to add a note on confirming that absolutely nothing has been done regarding this. Got someone on the phone this morning who seemed to understand and arranged a call back that never came...now I have phoned back and no one over the phone seemed to understand what needed to be done, I have therefore gave up and I am not adding Netflix now. A complete joke @Chodley @oldfella 

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Thanks for the tag but I can't get it fixed any quicker.