Our control is not working. I’ve tried trouble shooting, but it’s not lighting up

[Michelle8511]

Hi our sky remote for the sky box in our bedroom isn't working. 
I've replaced the batteries but it still isn't lighting up. 

[oldfella]

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@Michelle8511 wrote:

Hi our sky remote for the sky box in our bedroom isn't working. 
I've replaced the batteries but it still isn't lighting up. 

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Hi @Michelle8511 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this
Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment.
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?