Netflix: Red Spinning Circle on Launch

[McGee87]

Form filled in as been having this issue on and off for weeks now 

[best+of+the+best]

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@Billy2421 wrote:

If a garage puts a faulty part in your car it's the garage fault.

Sky has put a faulty app into there sky Q box  so it is up to sky to fix it.

Not upto customers to regularly turn the sky Q box off then on to get a temporary work around to fix a product installed by sky. 

Sky not say there is a problem and informed there customers what is happening bad bad customer service because when you call sky they say that they are not aware of any problems with Netflix and the sky Q BOX Ha Ha Ha.

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@Billy2421 Sky don't own the Netflix app 

You obviously haven't seen the marked answer and the link to the form regarding the issue

Sky are aware but if you don't fill in the form how do they know what issues you are experiencing 

[Cheva84]

i have the same problem and i have done all the 001 stuff and rebooted. this is stupid 

[Nigelbennett0806]

Yup…. Works perfectly on all the smart TV's, iPads, iPhones etc except for crappy sky Q.... they obviously know about the issue but just don't want to or can't fix it... 

[Nigelbennett0806]

Is there a link to the "form"? Haven't seen anything about a form

[Daniel0210]

@Nigelbennett0806 

See the post marked as the answer (post 2). 

[Nigelbennett0806]

Sorry I can't see a post that is the answer?

[Daniel0210]

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@Daniel0210 wrote:

@Nigelbennett0806 

See the post marked as the answer (post 2). 

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[Nigelbennett0806]

Sorry seen it now 👍 

[L_baldwin]

Is anyone else having issues with Netflix not loading up. Mine hasn't been working properly for over a month now and 9 times out of 10 it just won't load.

it just keeps on buffering and that's it. Any advice on how to fix this issue please 

[josejdennis]

Same issue here, weirdly only on the Sky Q mini. The main box is working fine..

Just hangs on the netflix logo trying to load. Tried rebooting/powering off etc, no joy.

[Daniel0210]

@josejdennis @L_baldwin 

I've moved your posts to a large thread discussing the Netflix launch issue. Please see the post currently marked as the answer which is Post 2. 

[Chodley]

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@Cheva84 wrote:

i have the same problem and i have done all the 001 stuff and rebooted. this is stupid 

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Have you done the "manage access and devices" on another platform/device (in Netflix Settings) and kicked off the sky boxes to reset their connections?

[Bobness]

I've been have a big problem with this for the last month or so, firstly with a minibox and then with the main box. I have got them both working now but I don't know how long for yet.

Beware, if you do what I did, it will remove all your apps so make sure you have all the account user/passwords you need to restore them. You will also need to re-connect the bluetooth remote.

I'll assume everyone knows about the extended menu (settings 001).

In extended menu:  Reset > Reset settings (first option).
Takes a couple of minutes.

When complete

In extended menu:  Apps  refresh apps.   (to get the apps back).

This takes 11 minutes on my boxes, just wait.

When complete, Place box into standby and then pull out the mains plug. leave it for 10 seconds and then power back up.

Pair the blutooth remote.

Configure all the apps credentials.

Worked for me on both boxes. SO FAR !!!!

Bob.

[Anonymous]

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@Bobness wrote:

I've been have a big problem with this for the last month or so, firstly with a minibox and then with the main box. I have got them both working now but I don't know how long for yet.

Beware, if you do what I did, it will remove all your apps so make sure you have all the account user/passwords you need to restore them. You will also need to re-connect the bluetooth remote.

I'll assume everyone knows about the extended menu (settings 001).

In extended menu:  Reset > Reset settings (first option).
Takes a couple of minutes.

When complete

In extended menu:  Apps  refresh apps.   (to get the apps back).

This takes 11 minutes on my boxes, just wait.

When complete, Place box into standby and then pull out the mains plug. leave it for 10 seconds and then power back up.

Pair the blutooth remote.

Configure all the apps credentials.

Worked for me on both boxes. SO FAR !!!!

Bob.

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Did you try removing the Sky boxes from the Netflix account online through a browser first and then rebooting the boxes? I wouldn't recommend doing what you have as it's no guarantee it'll work for what is a lot of faffing about. Using the Netflix app on a Smart TV or streaming stick is much easier.