Netflix isn't working, just spinning

[Daniel0210]

@Fayth1 

See post 2 which is currently showing as the answer. 

[best+of+the+best]

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@Bobness wrote:

Nothing that special. Our two skyQ boxes each drive a modulator, actually it's a dual channel modulator. That then feeds a UHF distribution amplifier to TVs in every room. At these tvs you can using the LCN decide to watch either of the sky boxes. Both sky boxes are fully remote controlled via infrared return system. The remote signal to one box is is fed via an arduino cpu and processed so that signals from an old Sky HD remote appear as Sky Q signals for just that one box. It does not get a direct signal. the other box gets the normal infrared signal without conversion.

That means that both SkyQ boxes can be watched and fully controled independantly from any room in the house. Old Sky HD remote for one box and new SkyQ remote for the other.

Bob.

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Impressive thank you for sharing @Bobness 

[VW1947]

I have the same problem.  Even though it is a known problem, Sky sent out 2 engineers.  They were the ones who told me it was a known problem.  Will have to wait for a software update.  No idea how long that will take.

[josejdennis]

Yeah they told me to update to latest software, I'm on 26 and latest is 27. However every time I do the update and it reboots etc, it still shows as 26.

[Colin0000]

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@josejdennis wrote:

Yeah they told me to update to latest software, I'm on 26 and latest is 27. However every time I do the update and it reboots etc, it still shows as 26.

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You can't force it, just be patient and it'll update overnight at some point. That said there's a few people who seem to have lost all of the apps and I'm still wondering if it's due to their boxes updating.

[AndyScaife]

Yes I have the red circle!

[Daniel0210]

@AndyScaife 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[Maisye95]

The Netflix App just has a spinning circle when entering, I have tried the 0,0,1 refres of Apps and doesn't seem to have made a difference. Other apps work fine in sky box and Netflix works fine on my phone etc so any ideas appreciated! 

[Laing1]

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@Maisye95 wrote:

The Netflix App just has a spinning circle when entering, I have tried the 0,0,1 refres of Apps and doesn't seem to have made a difference. Other apps work fine in sky box and Netflix works fine on my phone etc so any ideas appreciated! 

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@Maisye95 have read of post 2 on page 1 of this thread

[Bobness]

The answer (for me at least) which is still working for me on two boxes (main and mini) is to be found in my post 1501 and again below.

I had one person say there were going to try it but they have not given feedback. I've not even had a single thumbs up.

001 apps refresh alone will not fix this issue!

For my method which is derived from Sky phone help, resets the settings. You will therefore have to pair the remote again, setup apps usernames and passwords again and possibly set up channel favourites which I don't use. So make a note of all those items, you'll need them.

1. Perform Settings 001 <select> Reset Settings (first option) (to fix the issue)

  Couple of minutes to complete.

2. Perform Settings 001 <select> Apps > Refresh Apps. (to get the apps back)

   Wait 11 minutes or so for this to complete.

3. Put box into standby and disconnect from mains. Leave it off for 10 seconds.

    Power up the box again.

4. Pair up the remote.

5. Reconfigure username/ passwords in Apps

6. I'm told you may need to add channel favorites again (I don't use them.)

That's it. Did this a few days ago on both my boxes after weeks of problems. Been Okay since.

Bob.

[Orange-65]

Netflix will not load up on my Sky Q box.

I've tried restarting etc many tims, no joy.

Howcan I get help from Sky when the only menas available to me is their stupid chat bot which runs out of choices!

[Daniel0210]

@Orange-65 

Are you seeing a red spinning circle? 

[Orange-65]

Yes, red circle and it goes no further...

[MightyQuinn]

Hi @Orange-65   Answered: Netflix: Red Spinning Circle on Launch | Sky Community

[Daniel0210]

@Orange-65 

I've merged your post into the large thread discussing this issue that some customers are experiencing.