Netflix: Red Spinning Circle on Launch

[Pogit]

What are people's sky Q version and Netflix version.  My main Sky Q box is being a pain with Netflix  occasionally rebooting it fixes it but if I have any network issues it brings it back again and I just get the red circle.  What makes it worse is I'm currently having electrical work done so networks up and down like a yo yo.    Netflix on a mini and on other devices are fine it's only on the Q 2TB box that's having issues. 

[Pogit]

My netflix version is

Q260.000.05L-5.04-2.1.1 btw 

[best+of+the+best]

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@Colin0000 wrote:

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@best+of+the+best wrote:

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@Colin0000 wrote:

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@Donaldo70 wrote:

I have the same issue. The answer is to dump Sky. Problem is where I live. Virgin Money needs to get here because Sky says they cannot help.

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The answer(s) is in the 2nd post marked as the answer as it happens at:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

The other option which would be by far favourite to my mind is to use the App on your Smart TV (presuming it has one) instead. I use it where possible over the Q Apps as the Q box is showing it's age now. Amazon Prime for instance on the box buffers badly for UHD whereas the TV is perfect and seems to have a better picture and audio both. They load quicker than the Q box as well and having specific buttons for Prime, Disney+ and Netflix is just the silver lining.

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So what happens if the Firetvstick is also getting the red circle on the Netflix app but the Sky Q Netflix app is working as it should obviously I'd watch it via Sky Q if that was the case.

My FireTv stick  connects to 5ghz and two DNS servers are listed in the Netflix app on my FireTvstick

192.168.1.1 (not using Sky BB at the moment) 

8.8.8.8

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Awesome, I'm happy for you. No idea what that's got to with it mind as no one mentioned a Firestick.

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Awesome @Colin0000 you mentioned smart tv what if I don't have a smart tv that's why I mentioned I use the Firetvstick Netflix app

I select a programme the red circle goes round and round the % stays at zero 

I've been watching Paramountplus, Disney+ Prime Video from the same streaming device without any issues

But only have the issue with watching Netflix

My Netflix subscription is via Sky so happening on another device not only Sky Q 

Pedantic 

[Colin0000]

Yes, definitely pedantic...

[Chloesmum4]

Highlight netflix app. Press and hold the enter button. Immediately press down and then release but still keeping the enter button pressed. Hold until nexflix loads and the red circle flashes

[skeusenner]

Hi, thanks for the suggestion, can you please re-word it? I can't follow the order of the steps suggested. I'm using Sky Q. Thanks. #Chloesmum4

[Maggie15]

Netflix will not load

[BaileyGB]

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@Maggie15 wrote:

Netflix will not load

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Please read the posts above yours for help and fixes

[BaileyGB]

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@Maggie15 wrote:

Netflix will not load

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Or have you tried this?

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Manestream]

right now for the past 2/3 weeks, its been working and behaving. Sometimes it takes longer to load in but it has worked.

I have now noticed that the - somethign you lclicked to notify has now gone (used to have a red dot next to an option on left hand side at bottom, thats gone) as have a coupel other things.

[Manestream]

P.S I forgot to add that we had not done anything at all during that time since trying the other options previously months earlier with no success. Would have edited other post but there was no option to do that.

[Paul+Com]

Easy way. Don't bother with the Sky box. Connect your TV to WiFi and use Netflix without Sky.

[Colin0000]

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@Paul+Com wrote:

Easy way. Don't bother with the Sky box. Connect your TV to WiFi and use Netflix without Sky.

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Along with possibly a superior picture, superior audio and a superior experience navigating the App, all while paying less on your Sky bill than standalone (and if not cheaper then you're doing something wrong).

[Chodley]

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@Paul+Com wrote:

Easy way. Don't bother with the Sky box. Connect your TV to WiFi and use Netflix without Sky.

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I Liked this but actually on my 2nd TV, a vintage 1080p plasma still going strong, there are no smart apps so the sky mini does a great job running netflix, D+ iplayer etc for us there.

[Sbateman]

I've given up, just using Samsung tv app instead. At least I can get HDR on it unlike Sky version.