Netflix App won’t stream on Sky Q but ok on other devices

[Kirsti1982]

for the last 2 weeks I have been getting this message on the Netflix app on Sky Q. Before then it was working fine. I can get on the app on my phone and portable devices but Sky Q won't work. I chatted with someone at Sky who was trying to say for it to work I have to buy the no ad version of Netflix for it to work again. Netflix was a free app I received when I signed up to Sky as I work for the NHS so checked and the discount is still running for free Netflix advert standard with Sky Q for new subscribers. I have tried all the usual things like resetting my wi-fi box, taking the broadband off Sky Q and reputting it back on. I have also updated the Sky Q app and also the 0,0,1 hack and updated all the apps and so no luck it won't work. Why can  I get on the app through all my other devices but not on my Sky Q box. I do not want to pay for a non advert version as the free version is part of contract for another year or 2. Any help would be great. 

[Chodley]

Sounds like it thinks you're not in the UK. What ISP are you on?

byw I assume that screenshot is just an example of the same text that you are seeing in the Q box?

[lettice]

This points towards you running some kind of VPN on your network or your broadband ISP is offering you a blocked or non UK type WAN ip address.

If you do have a VPN, remove the Sky boxes from it.

For your WAN ip, remove the power from your broadband router for half an hour or a little more, this will normally reset the WAN ip address.

What broadband ISP are you with?