Need to order a sky q mini box replacement

[Aaron82]

Hi I am trying to order a replacement sky q mini box. I have tried resetting it with the methods advised on this forum and am sure it is faulty. I am having trouble finding out how to speak to the right person to order a new one. Any advise would be would be greatly appreciated 

[cuke]

I had mine replaced through here https://www.sky.com/signin?area=mysky&successUrl=https%3A%2F%2Fwww.sky.com%2Fhelp%2Freplace-hardware...

I just stated it won't power on and in a few days a new box arrived and we swapped them over on the doorstep..

[Babayud]

I have requested a new sky mini box. Ours constantly freezes when watching telly and we have to reset it every day as won't turn on. Do I get charged for this replacement because we do in fact rent the sky q system so should be replaced for free if faulty. 

thank you. 

[Laing1]

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@Babayud wrote:

I have requested a new sky mini box. Ours constantly freezes when watching telly and we have to reset it every day as won't turn on. Do I get charged for this replacement because we do in fact rent the sky q system so should be replaced for free if faulty. 

thank you. 

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@Babayud yes it will be replaced free of charge

[Babayud]

Thank you for replying. Much appreciated. To be honest if I did get charged then I'd be reducing the £140 a month we pay. Thanks again 👍

[Muzicman]

Thank very much for this link....... been trying to work out how to get my mini box replaced for days.

[Muzicman]

Just a quick update..... I followed the link above on Wed and on Saturday they came and swapped the mini box on my doorstep,

I don't understand why Sky aren't shouting about this...... its the best service I've ever had from Sky.......

[Daniel0210]

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@Muzicman wrote:

I don't understand why Sky aren't shouting about this...... its the best service I've ever had from Sky.......

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@Muzicman 

It's a very common method now, especially with the decrease in the number of engineers so if they don't think an engineer is required that's what they'll do. 

[Nicki661]

Thank you so much for this link! I have been sent round the houses via phone and online for weeks to get a replacement! Apparently one on its way.

[KernowMoss]

Thank you!  Link worked perfectly and, as you said, replacement within a few days without the hassle of speaking to someone saying 'have you tried switching it on and off, re-booting etc.