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Discussion topic: Need to order a sky q mini box replacement

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This message was authored by Aaron82 This message was authored by: Aaron82

Need to order a sky q mini box replacement

Hi I am trying to order a replacement sky q mini box. I have tried resetting it with the methods advised on this forum and am sure it is faulty. I am having trouble finding out how to speak to the right person to order a new one. Any advise would be would be greatly appreciated 

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This message was authored by cuke This message was authored by: cuke

Re: Need to order a sky q mini box replacement

I had mine replaced through here https://www.sky.com/signin?area=mysky&successUrl=https%3A%2F%2Fwww.sky.com%2Fhelp%2Freplace-hardware...

I just stated it won't power on and in a few days a new box arrived and we swapped them over on the doorstep..

This message was authored by Babayud This message was authored by: Babayud

Re: Need to order a sky q mini box replacement

I have requested a new sky mini box. Ours constantly freezes when watching telly and we have to reset it every day as won't turn on. Do I get charged for this replacement because we do in fact rent the sky q system so should be replaced for free if faulty. 

thank you. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Need to order a sky q mini box replacement

Posted by a Superuser, not a Sky employee. Find out more

@Babayud wrote:

I have requested a new sky mini box. Ours constantly freezes when watching telly and we have to reset it every day as won't turn on. Do I get charged for this replacement because we do in fact rent the sky q system so should be replaced for free if faulty. 

thank you. 


@Babayud yes it will be replaced free of charge


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Babayud This message was authored by: Babayud

Re: Need to order a sky q mini box replacement

Thank you for replying. Much appreciated. To be honest if I did get charged then I'd be reducing the £140 a month we pay. Thanks again 👍

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