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Discussion topic: Need to cancel a order

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Avatar for Mini221
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This message was authored by: Mini221

Message posted on ‎10 Jan 2026 01:28 PM

Need to cancel a order

Can I cancel without ringing been on the phone for an hour

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Avatar for stereohaven
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This message was authored by: stereohaven

Message posted on ‎10 Jan 2026 01:34 PM

Re: Need to cancel a order

Posted by a Superuser, not a Sky employee. Find out more
@Mini221 wrote:

Can I cancel without ringing been on the phone for an hour

If you login to your account at Sky.com on a web browser, click on your name at the top right and then you can select "My Orders".

 

Not all orders can be cancelled this way but it would be the best place to check, or in the My Sky app if you have it.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎10 Jan 2026 01:35 PM

Re: Need to cancel a order

Posted by a Superuser, not a Sky employee. Find out more

@Mini221 

I'm afraid not as you will need to call but I should imagine the phone lines will be busier than usual due to the problems this morning with Sky Q so you will need to just hang in there on the phone and say nothing when asked any questions by the bot,

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