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Discussion topic: Need sky Q controller

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This message was authored by Manktelow1 This message was authored by: Manktelow1

Need sky Q controller

My sky controller is not working I have replaced the battery but it is very hit and miss if it works. 
how can I purchase a new controller? 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Need sky Q controller

Posted by a Superuser, not a Sky employee. Find out more

@Manktelow1 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Need sky Q controller

Posted by a Superuser, not a Sky employee. Find out more

@Manktelow1 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Manktelow1
Topic Author
This message was authored by Manktelow1 This message was authored by: Manktelow1

Re: Need sky Q controller

Thank you, I have ordered a new remote control 😊

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