We have been on holiday and have just returned home to find the sky q return packaging lying outside on our patio soaking wet and totally unusable where the postman left it. It is just a pile of wet cardboard mush and the labels are unreadable. How do I speak to a human being at sky to get another set sent out please?
Posted by a Superuser, not a Sky employee. Find out more
@Cleevelands You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
And what is the returns address please? I can just about make out part of the postcode on the ruined returns label and it is nothing like the address that Google is giving me!!
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
