Need new Sky Q box

[Ian1967]

My Sky Q box is still faulty after running all tests.

wont restart properly when using pause function. No sound then shuts down 

[oldfella]

---

@Ian1967 wrote:

My Sky Q box is still faulty after running all tests.

wont restart properly when using pause function. No sound then shuts down 

---

Hi @Ian1967 

Work through the  following link and it will lead to Q box replacement.

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Restart%20your%20Sky%20Q%20box,back....

[Daniel0210]

@Ian1967 

If you end up arranging a doorstep box swap whereby DPD bring a new box and take your old one away, don't forget to remove your viewing card from the faulty box.