Afraid you are not contacting Sky directly here as this is a customer forum. If you need to contact them you need to persevere by phone. To contact Sky Select Need more help at the bottom of the following link and this will lead to a phone contact. Ignore all automated messages and wait for an agent https://www.sky.com/help/home
You will need to call Sky to arrange that and there's likely to be a charge.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Note that this is two different jobs involving different technologies requiring different personnel, and would probably be arranged on different timescales: keep this in mind when talking to Sky.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
