Sky Q box no image or sound after standby

[Unreal276]

Hi all

Im after some assistance with my Sky Q Ultra HD 1tb box which is really testing my patience. Sometimes after been on standby for a couple of hours, I turn on the tv, amp and sky box and I have no sound or image however its as though the tv is picking up something as it goes from no input detected to a black screen. Only a power off will fix it but I am having to do this 2-3 times a day sometimes. I have tried the following:

Different HDMI cables

Different HDMI ports on amp (Denon AVR-X1700H)

Plugging HDMI direct in to tv (LGOLED BX)

Changing Sky Q output from 2160p to 1080p

Im honestly thinking its the box thats knackered but just wanted some ideas that I maybe havent tried. Thank you

[Nobby1963]

Hi,

Search here under connection issues with Denon AVR and Sky Q .....you will find that your issues aren't unique.

The only way I solved it was to get Sky to swap my Q box for a V3 box which has a different chip set associated with the HDMI connection and that solved it for me.

Obviously not an ideal remedy but there is a solution.

Cheers

Nobby.

[Unreal276]

Hi. I solved the issue by moving it to an 8k port on the denon amp and using high quality QED hdmi cables... Its been like that since May/June and never had an issue since. Cheers