This discussion topic has been answered Discussion topic: Need a qr code to send back my device at post office
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Message posted on 26 Jun 2023 04:17 PM
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Need a QR code to send back device from post office
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Message posted on 26 Jun 2023 04:20 PM
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@Paulatxxx
So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on 26 Jun 2023 04:20 PM
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@Paulatxxx
So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 26 Jun 2023 04:23 PM
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Re: Need a qr code to send back my device at post office
Sky said they sent packaging didn't so I bought a box from post office but they won't return it without QR code how do I get a code
Message posted on 26 Jun 2023 04:25 PM
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Re: Need a qr code to send back my device at post office
You can print your own return label via this link:
https://www.sky.com/help/articles/return-tv-broadband
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 26 Jun 2023 04:26 PM
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Re: Need a qr code to send back my device at post office
As per last post:
This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 26 Jun 2023 04:33 PM
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Re: Need a qr code to send back my device at post office
Haven't got a printer why can't sky just send me a QR code
Message posted on 26 Jun 2023 04:39 PM
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Re: Need a qr code to send back my device at post office
@Paulatxxx wrote:
Haven't got a printer why can't sky just send me a QR code
If you read step 2 it includes:
No printer? No problem. You can choose to print the returns label at your local Post Office when creating your label.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 26 Jun 2023 04:41 PM
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Re: Need a qr code to send back my device at post office
Post office want a QR code not a label again how do you get a code
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