Need a new viewing card

[SJSwalwell]

Left viewing card in old box, need a new one. Please help

[Daniel0210 · Accepted solution]

@SJSwalwell 
I’ll escalate your original post to Sky when it’s more than ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@SJSwalwell 

Have you also posted the same query under a different tag name of Sophia141? 

[Daniel0210]

@SJSwalwell 

Post now escalated. 

[SJSwalwell]

Yes, we are both attacking the same problem.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @SJSwalwell to chat.

[Gemzie]

I left my viewing card in old box, how do I get another one please?

[lettice]

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@Gemzie wrote:

I left my viewing card in old box, how do I get another one please?

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I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

[Lisa-P1987]

Thanks for escalating this. We’ve sent Gemzie an invite to chat.