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Discussion topic: Need a new sky remote

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This message was authored by: NikkiPitcher

Need a new sky remote

Please could you send me a new sky remote for my sky Q box please. 

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This message was authored by: MightyQuinn

Re: Need a new sky remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @NikkiPitcher  This is a community of customers, not Sky customer services. However, if you have a good reason for a replacement https://www.sky.com/help/forms/replaceremote

This message was authored by: Daniel0210

Re: Need a new sky remote

Posted by a Superuser, not a Sky employee. Find out more

@NikkiPitcher 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow the link posted by @MightyQuinn it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).

It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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