My tv remove does not work

[Lucky21121]

My tv remote does not work. I requested a new one but got a text saying it has not been processed 

[oldfella]

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@Lucky21121 wrote:

My tv remote does not work. I requested a new one but got a text saying it has not been processed 

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Hi @Lucky21121 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your Q remote control.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Daniel0210]

@Lucky21121 

I presume you mean the Sky Q remote not the TV remote. It may be quicker to purchase a new remote from a retailer or larger supermarket.