My skyq box is on orange, the remote doesn't seem to be connected to the box anymore

[Lisa1962]

My skyq box doesn't seem to be connected to my remote anymore, ive changed batteries in temote, ive turned everything off ive pressed 1+3 for ages its like theres no life in the q box apart from a orange light 

[Lisa-P1987]

Hi there @Lisa1962 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[oldfella]

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@Lisa1962 wrote:

My skyq box doesn't seem to be connected to my remote anymore, ive changed batteries in temote, ive turned everything off ive pressed 1+3 for ages its like theres no life in the q box apart from a orange light 

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Hi @Lisa1962 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.