My sky q remote is not working properly,only some of the buttons work so it will move up and down bu

[adrianwatson874]

It will move up and down but not side to side I've tried all the set up things to do again still no luck any ideas

[oldfella]

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@adrianwatson874 wrote:

It will move up and down but not side to side I've tried all the set up things to do again still no luck any ideas

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Hi @adrianwatson874 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?