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Discussion topic: My sky q card has melted across the chip and my sky q box is very hot

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This message was authored by Amandamatzen This message was authored by: Amandamatzen

My sky q card has melted across the chip and my sky q box is very hot

My sky q box has stopped working it is very hot and my sky viewing card has melted 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My sky q card has melted across the chip and my sky q box is very hot

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you need to call Sky for replacements...

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky q card has melted across the chip and my sky q box is very hot

Posted by a Superuser, not a Sky employee. Find out more

@Amandamatzen 

Too hot to rest your hand on? If so I'd advise potentially turning it off. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chodley This message was authored by: Chodley

Re: My sky q card has melted across the chip and my sky q box is very hot

Posted by a Superuser, not a Sky employee. Find out more

How did you discover what had happened to the card, out of interest?

This message was authored by Kelsingra This message was authored by: Kelsingra

Re: My sky q card has melted across the chip and my sky q box is very hot

Posted by a Sky employee

Hey @Amandamatzen 


Thanks for using the Sky Community. 😊


I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

 

You can find more information about this service here: 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Fanni

Community ModeratorTeam Black

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: My sky q card has melted across the chip and my sky q box is very hot

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Amandamatzen  an invite to chat.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My sky q card has melted across the chip and my sky q box is very hot

Posted by a Sky employee

We are still looking to help you @Amandamatzen . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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