22 May 2024 02:51 PM
My sky q box has stopped working it is very hot and my sky viewing card has melted
22 May 2024 02:57 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like you need to call Sky for replacements...
22 May 2024 03:03 PM
Posted by a Superuser, not a Sky employee. Find out moreToo hot to rest your hand on? If so I'd advise potentially turning it off.
22 May 2024 07:42 PM
Posted by a Superuser, not a Sky employee. Find out moreHow did you discover what had happened to the card, out of interest?
23 May 2024 01:30 PM
Posted by a Sky employeeHey @Amandamatzen
Thanks for using the Sky Community. 😊
I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.
You can find more information about this service here:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Community Moderator
23 May 2024 01:35 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Amandamatzen an invite to chat.
25 May 2024 01:15 PM
Posted by a Sky employeeWe are still looking to help you @Amandamatzen . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
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