My sky q card has melted across the chip and my sky q box is very hot

[Amandamatzen]

My sky q box has stopped working it is very hot and my sky viewing card has melted 

[PandJ2020]

Sounds like you need to call Sky for replacements...

[Daniel0210]

@Amandamatzen 

Too hot to rest your hand on? If so I'd advise potentially turning it off. 

[Chodley]

How did you discover what had happened to the card, out of interest?

[Kelsingra]

Hey @Amandamatzen 

Thanks for using the Sky Community. 😊

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

You can find more information about this service here: 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Amandamatzen  an invite to chat.

[Lisa-P1987]

We are still looking to help you @Amandamatzen . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks