Discussion topic: My sky q boxes are not working. Please could 3 new ones be sent out
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Message posted on 28 May 2024 12:38 PM
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							My sky q boxes are not working. Please could 3 new ones be sent out
						
					
					
				
			
		
	
			
	
	
	
	
	
My sky q boxes are not working. Please could 3 new ones be sent out
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Message posted on 28 May 2024 12:42 PM
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							Re: My sky q boxes are not working. Please could 3 new ones be sent out
						
					
					
				
			
		
	
			
	
	
	
	
	
@Hats1 
You may not be aware but this is a customer to customer forum and you aren’t contacting Sky Customer Services by posting on here.
Sky won't send out new boxes just like that. Perhaps if you explain what's happening and what if any error message you're seeing.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 28 May 2024 12:43 PM
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							Re: My sky q boxes are not working. Please could 3 new ones be sent out
						
					
					
				
			
		
	
			
	
	
	
	
	
First of all you are not contacting directly Sky here. Boxes won't just be 'sent out'.
Perhaps you can explain the issues in a bit more detail and see if other customers can assist you...
Message posted on 28 May 2024 12:44 PM
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							Re: My sky q boxes are not working. Please could 3 new ones be sent out
						
					
					
				
			
		
	
			
	
	
	
	
	
@Hats1 wrote:
My sky q boxes are not working. Please could 3 new ones be sent out
Hi @Hats1
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone. 
To contact Sky
Select Need more help 
at the bottom of the following link and this will lead to a phone contact.
https://www.sky.com/help/home
Regarding your issues if you provide more information the forum may be able to help.
Otherwise you need to contact Sky for an Engineer.
Message posted on 28 May 2024 02:27 PM
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							Re: My sky q boxes are not working. Please could 3 new ones be sent out
						
					
					
				
			
		
	
			
	
	
	
	
	
Extremely unlikely that three boxes would be despatched: if that's one main and two Minis, the most probable issue is with the current main box.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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