My sky q box when turning it on there is no picture just snow on the screen and to unplug to reset

[Trekerdwarf1]

My sky q box keeps showing a snow picture when I turn it on not all the time but I have to unplug to to reset it any help would help and the box is not hot just in case .

[Tom-W19]

Hi @Trekerdwarf1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Trekerdwarf1]

Hello I came back on at 4pm as you asked but you did not respond I would like to get this resolved especially if I need a new box