My sky q box keeps losing my Vodafone internet commection

[Nickysmith2508]

I upgraded to Vodafone/cirt finre internet about 6 months ago. My sky tv box works well for a few days then randomly I will turn on the tv and it says I've lost connection. Any ideas as to how to stop this happening? Vodafone say it's a sky issue

[Addie15]

Hi there, @Nickysmith2508.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Nickysmith2508]

Hi,  I followed the instructions you gave me and it has worked for now.  I will report back if i continue to get issues.  thank you

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours, but if you require further assistance please let us know so we can re-escalate this for you. Thanks.