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Discussion topic: My sky q box is 8 years old and is now not working properly. Recordings are glitched

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This message was authored by S1PEC This message was authored by: S1PEC

My sky q box is 8 years old and is now not working properly. Recordings are glitched

Sky q box is 8 years old, and I'm now getting problems. 
recordings are glitchy ans sometimes stick and need to press fast forward to continue. 
when fast forwarding it sometimes doesn't move forward but moves back and forth.. it is behaving like there are bad sectors on the disk and the recordings are struggling with it. 

also now getting connectivity issues between the main 2TB sky q box and the mini boxes. They are all hard wired and the network infrastructure is good. It's only the sky boxes having an issue 

 

is a simple fix a new (updated) sky q box? 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: My sky q box is 8 years old and is now not working properly. Recordings are glitched

Posted by a Superuser, not a Sky employee. Find out more

@S1PEC 

If, after contacting Sky, they arrange a 'doorstep' box swap just remember to remove your viewing card from the current box before it disappears into a DPD van. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: My sky q box is 8 years old and is now not working properly. Recordings are glitched

Posted by a Superuser, not a Sky employee. Find out more

@S1PEC wrote:

is a simple fix a new (updated) sky q box? 


The boxes are loaned.  So if there is a fault Sky will replace them.

 

But they will usually only replace like for like (Although they may not have 2TB boxes).  They won't usually 'upgrade' (e.g. HDR) without paying a fee.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: My sky q box is 8 years old and is now not working properly. Recordings are glitched

Posted by a Superuser, not a Sky employee. Find out more

@S1PEC 

If, after contacting Sky, they arrange a 'doorstep' box swap just remember to remove your viewing card from the current box before it disappears into a DPD van. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
S1PEC
Topic Author
This message was authored by S1PEC This message was authored by: S1PEC

Re: My sky q box is 8 years old and is now not working properly. Recordings are glitched

Many thanks, 

 

spoke to customer services and they are sending a replacement unit. A bit miffed as had to pay £99 for the hdr box as they said they only replace like for like. I said that when I got the original box hdr wasn't an option.. but looking forward to the new hdr box arriving soon! 

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