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Discussion topic: My sky keeps freezing

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This message was authored by: Lolaskye1

Message posted on ‎11 Aug 2023 07:52 PM

My sky keeps freezing

Sky keeps freezing, doing my head in. £150 pcm and can't even watch  first game of the season 😡

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Superuser
This message was authored by: GD1

Message posted on ‎11 Aug 2023 07:53 PM

Re: My sky keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Lolaskye1  It's likely to be a dish issue, however a reboot can also resolve minor niggles.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Lolaskye1

Message posted on ‎11 Aug 2023 07:54 PM

Re: My sky keeps freezing

I'm on sky Q so no dish needed 

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This message was authored by: GD1

Message posted on ‎11 Aug 2023 07:56 PM

Re: My sky keeps freezing

Posted by a Superuser, not a Sky employee. Find out more
@Lolaskye1 wrote:

I'm on sky Q so no dish needed 

Sky Q needs to have a dish otherwise it cannot work, do you mean Glas/Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Lolaskye1

Message posted on ‎11 Aug 2023 07:57 PM

Re: My sky keeps freezing

It's on my sky Q in another room. Freezes on both. Usually only does it when it snows but it's a clear sky with the sun out 🤷‍♂️

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Superuser
This message was authored by: GD1

Message posted on ‎11 Aug 2023 08:00 PM

Re: My sky keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Lolaskye1  Try the following:

 

Unplug both the main box & the mini, plug main Q box back in, allow to fully reboot and you can acess the TV guide, then repeat with the Q mini.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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