@Byola wrote:
My sky device Q is not recording or allowing me to access my previous recordings. I also can view Sky Cinema as a message keeping coming as technical issues with my device. This has been happening since the beginning of May 2024. I pay premium for Sky full services and yet not getting the services. Very disappointed and unhappy and seriously considering cancelling Sky altogether..
Assume you have been on to Sky about this @Byola
What was their response
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
https://www.sky.com/help/home
Regarding your issue it may be a problem with your Hard drive
Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.
