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Discussion topic: My sky TV is not working

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Kirstykane21
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This message was authored by Kirstykane21 This message was authored by: Kirstykane21

My sky TV is not working

‎08 Dec 2024 08:39 AM

Sky TV states technical fault only able to access Netflix no other channels working

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caesarome
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Re: My sky TV is not working

‎08 Dec 2024 09:58 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kirstykane21 

What TV service, do you have, Sky Q, Sky Stream or Sky Glass ?

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Kirstykane21
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This message was authored by Kirstykane21 This message was authored by: Kirstykane21

Re: My sky TV is not working

‎08 Dec 2024 10:08 AM

Sky Q catch up working but not the usual bbc or stv channels. Internet connected so not sure what has happened

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caesarome
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Re: My sky TV is not working

‎08 Dec 2024 10:20 AM

Posted by a Superuser, not a Sky employee. Find out more

I have moved this to the Sky Q forum for you.

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ozsat
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Re: My sky TV is not working

‎08 Dec 2024 10:21 AM

Posted by a Superuser, not a Sky employee. Find out more

If it has been windy where you are then the dish may have been moved slightly. The result would be loss of channels in the guide but internet services working OK.

Is that what you see?

================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

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lettice
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Re: My sky TV is not working

‎08 Dec 2024 10:51 AM

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above.

Are you seeing a 'no satellite signal' error on some channels?

 

If so, work through the following link and if you cannot solve your issue it will lead to booking an engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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