Stuttering sound and picture occasionally in the evening on sky Q minibox

[HywelR]

In the evening I get stuttering sound and a small bit of the picture on a Sky Q minibox. Subtitles are fine with no interruption.  I have tried various resets and power off etc, but is there a recommended sequence for main box, min box, routers etc?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks
 

[HywelR]

despite resetting all devices in a particular order as advised, the problem is still apparent

[Tom-W19]

Hi @HywelR 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.