My sky Q remote wont pause or rewind

[Ashleighbee]

All other buttons work on the remote apart from rewind, pause or fastforward 

[Daniel0210]

@Ashleighbee 

Are you sure it's an issue with the remote? Have you tried rebooting the Sky Q box? 

[Ashleighbee]

Yes I've tried rebooting and still nothing

[Daniel0210]

@Ashleighbee 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.