Discussion topic: My sky Q remote wont pause or rewind

This message was authored by: Ashleighbee · ‎30 Jul 2023

All other buttons work on the remote apart from rewind, pause or fastforward

This message was authored by: Daniel0210 · ‎30 Jul 2023

Are you sure it's an issue with the remote? Have you tried rebooting the Sky Q box?

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Ashleighbee · ‎30 Jul 2023

Yes I've tried rebooting and still nothing

This message was authored by: Daniel0210 · ‎30 Jul 2023

@Ashleighbee
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: My sky Q remote wont pause or rewind

My sky Q remote wont pause or rewind

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