Mini picture breaks up

[penfold72]

For ages now I've had random issues with mini Box picture pixellating and breaking up intermittently. It's on both live TV and recording but not on streaming services oddly enough. Sky just don't take it seriously and have fobbed me off with supposed fixes that don't really work. 

Main box connected via ethernet to router, mini via the sky 5ghz mesh. 

IS there any way to check quality of mesh connection. Mini Box in bedroom is virtually directly over the router and main box in living room below. Checked wireless quality of the router in this area and it's excellent, speed tests and quality checks. 

Can I connect mini directly to routers wireless rather than the mesh?? If not can I use ethernet via a powerline adapter, as I have no other way of directly connecting via ethernet.

[Addie15]

Hi there, penfold72. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[penfold72]

Title says it all. Discussion I was having has disappeared 

[Daniel0210]

@penfold72 

From your activity history your last post was on 4 December. Nothing else more recent. 

[penfold72]

Hi. Sorry I thought I was messaging sky. I was involved in a discussion initiated via the forum but the chat icon suddenly disappeared. Not sure why 

[caesarome]

While we can say for sure what has happened here usually the chat would close if there is no reply on it over 48 hours.

[Daniel0210]

@penfold72 

I've merged it into your original post for continuity. 

[penfold72]

It was an active chat, that we were using to troubleshoot. Can anyone escalate this back to sky please 

[Daniel0210]

@penfold72 
I’ve re-escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @penfold72  another invite to chat.

[Mr+Flibbles+86]

We are still looking to help you Penfold72. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[penfold72]

Hi. Never got a chat bubble come up for help 

[penfold72]

Still not got a chat bubble 

[Daniel0210]

@penfold72 

Correct. It was closed yesterday at 1103 as you hadn't participated as per the post from Sky staff. 

[penfold72]

@Daniel0210 

Correct, as I never got a chat bubble to reply with, and I was checking.  I still have not had a response as to why my previous chat was ended suddenly