My sky Q box says it is not connected to the internet , I have internet , it won’t record or play up

[Hannah043198]

My sky q box and mini box will no longer connect to the internet . It's stopped recording or playing catch up . The internet is working correctly though 

[Addie15]

Hi there, @Hannah043198. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

We are still looking to help you @Hannah043198 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks