My sky Q box apps keep buffering when iam watching ,discover +,prime etc

[gorry]

Sky Q apps keep buffering during watching ,discovery + and prime etc ,how do I fix this.

[Greenfingers001]

Hi there @gorry , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @gorry . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[gorry]

I have done the apps refresh and the apps are still buffering and delayed speech,I have monitored this for 48 hrs as advised,what is my next step.

[gorry]

So for weeks now my apps on my Sky Q box keeps buffering and picture keeps flashing black then back to the picture of the programme,film,series iam watching at the time.Has anybody actually have a fix for this problem,as iam paying for a service via sky q and iam not able to use it,

I have refreshed my apps twice now and no change.If nothing can advise I will call Sky.