My netflix account has been changed

[alex2505]

When going into my sky app, to watch netflix, it has been changed and the profile has been locked so i cannot delete it and reset mine back up. Can the netflix app be signed out, so ican re sign back in?

[caesarome]

Is this on Sky Q ?

[alex2505]

Yes it on Sky Q

[caesarome]

I have moved this to the Sky Q forum for you as it isn't related to the mobile apps.

[Laing1]

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@alex2505 wrote:

When going into my sky app, to watch netflix, it has been changed and the profile has been locked so i cannot delete it and reset mine back up. Can the netflix app be signed out, so ican re sign back in?

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@alex2505 you may be quicker contacting Netflix and explain it appears your account has been hacked they should be able to reset it for you 

[Millarl]

Following as I had the same problem on my Q box last night - only the account that had logged in was also in Spanish!! 

Luckily I was able to click into the first profile on the first screen, and managed to interpret the language/menus enough to get to the account screen - it wasn't my email address, but was sort of similar. I logged it off completely, and then when I re-opened the app it let me log back on with my proper account.