My mini sky box is not showing tv guide

[Kameron]

Sky do not care. They just want to grab our money.

[Rundle66]

I've got this problem, been like it for ages it's really annoying 

[Ray+Keenan]

I've had this issue for a year now. I'm currently rebooting my main box two or three tiles a week. The box reboot solution is just temporary. There doesn't seem to be a permanent solution to this issue and because it only seems to affect a few customers and not all of them, Sky aren't interested in investigating the cause. 

[broughey]

@sandihall I've had this problem for over a week but tonight the guide came back

I rebooted the mini box (as I have done about 3 times a day) but tonight it failed to connect to my Q box (previously it had shown as connected). A message came up saying it couldn't connect and asked me to try again later or press ? for help.

I pressed ? and and it suggested I reactivate by going to Settings, Status, Reactivate. I did this and the box rebooted, but this time the TV guide returned.

I wish I could explain it, It may be down to the sequence of events or just luck but it may help you. 

[Kirsty+Jarvie]

The TV guide is not showing

[Chris+jewity]

Same here main box ok all mini boxes show half of listings so disnt always record going on for weeks now. Rebooted many times. Sometimes says on mini box viewing card not paired. But main box says paired 

[Laing1]

---

@Chris+jewity wrote:

Same here main box ok all mini boxes show half of listings so disnt always record going on for weeks now. Rebooted many times. Sometimes says on mini box viewing card not paired. But main box says paired 

---

@Chris+jewity when you say you have rebooted many times have you also rebooted the main box first before the mini boxes

[Chris+jewity]

Yes main box first. Main box is ok just mini boxes missing lots of listings so you can't see what's on or record 

[GWHU]

I have had this issue, a Sky engineer came out. He said he never seen this before.

He changed the mini and did some things. Called sky also.

It fixed as it would do if you keep resetting it. but 2 days later its gone again.

I think it could be a main box issue if thats where the data comes from.

[Daniel0210]

@GWHU 

So it's unclear whether you've rebooted both boxes.

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with all mini boxes -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[GWHU]

This issue has been going on for the last year.

I have rebooted the internet

Hard reset all boxes

rebooted main box.

rebooted mini boxes

then i hard wired ethernet the boxes.

Any 1 of the sky q mini boxes will lose the tv guide, recordings and apps. It will just be loading.