0

Discussion topic: My extra Sky Q mini box won't work

Reply
This message was authored by PeteB89 This message was authored by: PeteB89

My extra Sky Q mini box won't work

My extra mini box won't. It says i have too many on....I have 3 in all

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My extra Sky Q mini box won't work

Posted by a Superuser, not a Sky employee. Find out more

@PeteB89 
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
PeteB89
Topic Author
This message was authored by PeteB89 This message was authored by: PeteB89

Re: My extra Sky Q mini box won't work

Great, many thanks 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion