My engineer was originally booked for 27th December why has this changed to Wednesday 13th December

[Anonymous]

My engineer was originally booked on 27th December why has this changed to 13th December?

[Chodley]

You'll have to call Sky. Suspect an appointment was cancelled so they got earlier availability and default to assuming that's preferable.

[Mark39]

As we're not Sky here, we don't know. You can probably hazard a reasonable,guess.