20 Nov 2023 06:34 PMPosted by a Superuser, not a Sky employee. Find out more
I've tried everything to get my channels to record. Not only that they won't delete?! It's driving me insane what do I do?
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
20 Nov 2023 06:35 PMPosted by a Superuser, not a Sky employee. Find out more
A simple reboot may fix it. But if the above doesn't work then it may be an issue with the hard disk that Sky would need to attend to.
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