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Discussion topic: My TV screen keeps going black while watching sky sports in uhd

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This message was authored by Rick9999 This message was authored by: Rick9999

My TV screen keeps going black while watching sky sports in uhd

Screen keeps going black while watching sports in uhd. Drops out for a second or two then OK. Can go for hours OK but other times every 2 or 3 mins. All good in HD. 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: My TV screen keeps going black while watching sky sports in uhd

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: My TV screen keeps going black while watching sky sports in uhd

Posted by a Sky employee

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by Quoman7 This message was authored by: Quoman7

Re: My TV screen keeps going black while watching sky sports in uhd

Posted by a Superuser, not a Sky employee. Find out more

@Rick9999 wrote:

Screen keeps going black while watching sports in uhd. Drops out for a second or two then OK. Can go for hours OK but other times every 2 or 3 mins. All good in HD. 


Hi @Rick9999 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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