Recordings

[Fred09]

Watching recordings yesterday, went on to see watch more this morning but it's now telling me u can't I have to pay a subscription to have HD.

This means I cannot watch any untill I pay, 

This us a ransom demand. It was OK yesterday 

[oldfella]

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@Fred09 wrote:

Watching recordings yesterday, went on to see watch more this morning but it's now telling me u can't I have to pay a subscription to have HD.

This means I cannot watch any untill I pay, 

This us a ransom demand. It was OK yesterday 

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Hi @Fred09 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Laing1]

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@Fred09 wrote:

Watching recordings yesterday, went on to see watch more this morning but it's now telling me u can't I have to pay a subscription to have HD.

This means I cannot watch any untill I pay, 

This us a ransom demand. It was OK yesterday 

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@Fred09 do you have the HD subscription ? and which channels is this happening on ?

Sky signature comes with live TV, catchup and boxsets.in SD as standard  you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.