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Discussion topic: My Sky Q keeps dropping out

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This message was authored by westham4life This message was authored by: westham4life

My Sky Q keeps dropping out

I have a Sky Q black router and a Sky 300 Mbps broadband contract and have been led to believe it all forms a mesh with my mini box which is in an upstairs bedroom. Due to having quite thick walls I also have a white signal booster, bit I still get drop outs and lose of connectivity on the mini box and main Q 2TB box downstairs. I've had two engineers visit and they say it may have something within the walls that's inhibiting the WiFi and causing the problems. If the main box is hardwired to the Q box will this make a difference to the connectivity to the mini, or will the mini also need to be hardwired and both boxes wifi turned off.

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This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: My Sky Q keeps dropping out

Posted by a Sky employee

Hi @westham4life 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom

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This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: My Sky Q keeps dropping out

Posted by a Sky employee

Hi @westham4life 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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