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Discussion topic: My Sky Q box is not working

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Avatar for Higgs26
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This message was authored by: Higgs26

Message posted on ‎21 Jul 2023 12:59 PM

My Sky Q box is not working

My Sky Q box is not working it does not record 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎21 Jul 2023 01:02 PM

Re: My Sky Q box is not working

Posted by a Superuser, not a Sky employee. Find out more

Tried a reboot?

 

Any error messages?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎21 Jul 2023 01:38 PM

Re: My Sky Q box is not working

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky Q help article about fixing problems with recordings;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for EQ1
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This message was authored by: EQ1

Message posted on ‎21 Jul 2023 04:30 PM

Re: My Sky Q box is not working

When I had problem of recording issue we had to reset main box to factory default but lose recordings

this did work but if it does it more often it needs a new box

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