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Discussion topic: Hard Disk Fault

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This message was authored by: ATN1912

Message posted on ‎21 Jul 2023 02:39 PM

Hard Disk Fault

I've had Hard Disk Error messages 3 times in the last few weeks. Had to reset my box each time, losing all recordings, series links etc.  Is there a permanent fix?

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎21 Jul 2023 02:59 PM

Re: Hard Disk Fault

Posted by a Superuser, not a Sky employee. Find out more
@ATN1912 wrote:

  Is there a permanent fix?

A new box.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: lettice

Message posted on ‎21 Jul 2023 04:29 PM - last edited: ‎21 Jul 2023 04:30 PM

Re: Hard Disk Fault

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you have tried the reset as described in this Sky Q help article for hard disk problems.

Looks like you need to get a replacement box, that you can order from the link at the bottom of the article;

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

 

When you return your faulty box, make sure you remove your Sky viewing card.

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