My SKY Q records in HD when I have selected SD, hence I can’t watch it . I have gone to my settings

[Flish1]

I need to find how to make sure the series is recorded in SD and not switch to HD half way through the recordings

[Chodley]

HD is on a different channel so not sure how that can happen with a series link?

[oj01]

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@Flish1 wrote:

I need to find how to make sure the series is recorded in SD and not switch to HD half way through the recordings

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Do you mean Record or Download?

[Flish1]

I record a series and have it on series link. Say there are 6 in a series , it will record 3 in SD then record the remaining 3 in HD. I then cannot view the last 3 as I do not have HD. How can that happen or is there a fault with the box

[Flish1]

I mean record

[Chodley]

Ok that's bizarre. Does it show which channel the last 3 were recorded on and is it different?

[ozsat · Accepted solution]

You should post an example which may help.

BBC channels often switch to a different channel; for recordings mid-season.

I'll set a series link on BBC1 South - and although the recordings still happen they may now be on (say) BBC1 Scotland.

It is down to bad metadata from the broadcaster themselves.

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@Flish1 wrote:

I need to find how to make sure the series is recorded in SD and not switch to HD half way through the recordings

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[Chodley]

Oh wow. Never noticed that. I guess that's ok as long as they don't switch to HD!

[ozsat]

Happens a lot here with BBC1 - sometimes switches to Wales.

It could be a timing issue within the box where it gets the metadata for an alternate showing first.

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@Chodley wrote:

Oh wow. Never noticed that. I guess that's ok as long as they don't switch to HD!

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[Flish1]

It is the same channel but with HD next to it

[Flish1]

It's usually U&Drama or Alibi. 

[oj01]

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@Flish1 wrote:

It's usually U&Drama or Alibi. 

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That definitely shouldn't be happening but suspect it's almost certainly an error within the program metadata rather than an issue with your box or anything you're doing.

I would send an email to Viewer Relations viewerR@sky.com giving as much detail as possible (include specific program examples) and they will look into it.

In the meantime you should be able to download the SD version to watch.

[Flish1]

Thanks for that and will go. However, if I try to download it only does it in HD . ( not every time, I hasten to add 

[Chodley]

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@Flish1 wrote:

Thanks for that and will go. However, if I try to download it only does it in HD . ( not every time, I hasten to add 

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Even if you explicitly go into "More Formats" and select SD?

[nigea99]

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@Flish1 wrote:

Thanks for that and will go. However, if I try to download it only does it in HD . ( not every time, I hasten to add 

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hi @Flish1 

for downloads 

have you changed your download preference to SD ?
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)