My Netflix has been hacked in Spanish. I've logged out changed password and cant get back on

[Andy44]

My Netflix has been hacked and is in Spanish. I've logged out and changed password but can't get back on

[Daniel0210]

@Andy44 

This has cropped up quite frequently. I believe you need to contact Netflix to report this. Have a look at this thread…

https://helpforum.sky.com/t5/Sky-Q/Netflix-Account-Hacked/m-p/4583222#M634965

[Andy44]

Do you know the Netflix contact number please?

[Daniel0210]

@Andy44 

Afraid not. I don't use Netflix. 

[oldfella]

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@Andy44 wrote:

Do you know the Netflix contact number please?

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Hi @Andy44 

See link below

https://help.netflix.com/en/contactus

[Invisiblename]

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@Andy44 wrote:

My Netflix has been hacked and is in Spanish. I've logged out and changed password but can't get back on

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The following may help:

Netflix hidden menu:

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons
on the Sky remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up
This opened a hidden menu.
Get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab

Netflix Live chat are then able to log the hackers out of Netflix on your sky q box reset the email address associated with the Netflix account back to your own email address, and sent a link to reset password and PIN numbers on the Netflix website on your mobile phone