My BT sport channel 410 411 isnt getting a signal!!

[Kash3]

• No signal on BT CHANNELS

[Daniel0210]

@Kash3 

I think you mean TNT.

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[stereohaven]

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@Kash3 wrote:

• No signal on BT CHANNELS

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As discussed on other threads, make sure you power off your Sky box by unplugging from the mains and leaving for at least 5 minutes before rebooting.

There was an issue a few weeks back that should now be resolved but requires that reboot. If the TNT channels don't come back then work through the advice from @Daniel0210.

You can watch TNT Sports channels live via discovery+ while you wait for an engineer appointment if required but will need to activate it if you haven't already.

[Kash3]

Hi

Thanks for the help.

Unfortunately I've tried it all. Not not working.

Is there a contact number for sky I can actually get through to and speak to human rather than a machine.

Cheers

Kash

[Daniel0210]

@Kash3 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Kash3]

Top man.

Cheers