Multi room freezing

[Battymel26]

Hi there - got a multi room box - and so far have 

- upgraded talktalk broadband

- got a new router after hours of arguing we needed one

- got a WiFi booster which now shows that we have a good service in the bedroom where the multi room box is 

- rebooted the main Q box multiple times

- rebooted the multi room box

- got it actually working on the multi room box and new tv - all connected to Q box and broadband 

- BUT IT KEEPS FREEZING 

HALP ME PLEASE 

[oldfella]

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@Battymel26 wrote:

Hi there - got a multi room box - and so far have 

- upgraded talktalk broadband

- got a new router after hours of arguing we needed one

- got a WiFi booster which now shows that we have a good service in the bedroom where the multi room box is 

- rebooted the main Q box multiple times

- rebooted the multi room box

- got it actually working on the multi room box and new tv - all connected to Q box and broadband 

- BUT IT KEEPS FREEZING 

HALP ME PLEASE 

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Hi @Battymel26 

Assume the WiFi booster you have is not a Sky Q Booster?

[Battymel26]

Hi there - no - just a talk talk WiFi booster.  Can you get a sky one - and would it help do you think?

[oldfella]

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@Battymel26 wrote:

Hi there - no - just a talk talk WiFi booster.  Can you get a sky one - and would it help do you think?

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Hi @Battymel26 

Afraid Q mini boxes using WiFi will not connect reliably to 3rd Party access points.  They need the Sky Q mesh which is generated by Q devices.

ie A Sky router,  MainQ box or another mini.  They will also connect to Sky Q boosters which should be positioned midway between the main Q box and the mini.  The mini can connect to the booster by WPS.  The booster is first connected to the main Q box by WPS.

[Battymel26]

So I can get a sky q booster?

[oldfella]

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@Battymel26 wrote:

So I can get a sky q booster?

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Sky should provide one to aid connectivity issues @Battymel26 

[Battymel26]

Thank you!  I'll give them a ring today then. I didn't even realise this thing existed!